Our Store Policy

Refill Policy (Existing Customer)

1 Week Refill (Ideally Day 1-7):

at least have 80% of lashes still intact.

2 Week Refill (Ideally Day 8-14):

at least have 70% of lashes still intact.

3 Week Refill (Ideally Day 15-21):

at least have 50% of lashes still intact.

4 Week Refill (Ideally Day 22-28):

at least have 30% of lashes still intact.

If more than 28 days have passed, a new set will be required.

If a client arrives for a refill with fewer lashes than the minimum required, the refill will be treated as a different week based on the number of lashes remaining:

1 Week: Less than 80% lashes will be considered a 2-week refill.
2 Weeks: Less than 70% lashes will be considered a 3-week refill.
3 Weeks: Less than 50% lashes will be considered a 4-week refill.
Less than 30% lashes remaining will require a new set.

Scheduled the next Refill appointments after service will receive 10% discount

Touch-up Policy (New Client)

We are welcome the New clients transferring from another salon and provide 10% discount for using our service . To qualify for the promotional price, your current eyelash extensions must be done within the past 2 to 3 weeks and should have at least 50% of the lashes remaining. Otherwise a new set will be required.

Cancellation Policy

We encourage the customer book the service via the website or call us with our hotline: (925)575-6409. Although the appointment is free but we will require the client to notify us 24 hour ahead of appointment time to cancel the service. Otherwise it may result on $40 fine.